Anatomy of Thank You
I had a completely different article nearly ready to go, and then… I got distracted by the call of pie dough. Of course, you realize it’s nearly Thanksgiving here in […]
Un-Expert Yourself
There’s a well-known expression from the world of marketing –and it’s usually used in the form of an accusation: “You’re talking to yourself!” There are common examples of this mistake […]
Are You Playing the Wrong Game?
Watch the matching video. One of the hardest things to gauge in a new organization is what is expected. At the grandest level, we call this culture. But the broadness […]
Favorite Things-Podcast Edition Summer 2021
Now, for a special summer delight: It’s been years since I did a favorite things post. But, as we slowly ebb into “normal” life, here are some of the podcasts […]
The Lost and Found Art of Conversation
Since the onset of social distancing, some of my habits have changed more than others. Perhaps yours have too. For example, I have been calling my mom every day, sometimes […]
Reminder for Leaders During Pandemic
Leaders are trying to meet the demands of the uncertainty wrought by Covid19. But, along with your management, your team needs much more from you. They need your heart and […]
Giving and Receiving (Great Feedback)
Maybe the conversations you’ve had with colleagues, friends and associates haven’t been helping. That’s because hearing critical feedback is hard and uncomfortable. But, if you want to hone your skill and […]
Self-Fulfilling Prophecies
We have all heard of the idea of the self-fulfilling prophecy. Mostly, the way we use that idiom is as a sort of shorthand for a superstition that if we […]
Empty Promises
Does anyone listen to you as though your words could move worlds? In our lives, we use our language loosely. When you hear a friend suggest she will stop smoking, […]
You Think You’re a Great Listener? You’re Probably Not!
The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or […]