Wicked Strategy
Game-changing strategy is never certain since it applies to the unknown future. Feedback may be slow, and its meaning unclear. So, how can you learn fast enough to fix it? […]
The Mechanics of Managing Your Time: Part 2 of 3
Your to-do list represents promises. It takes a robust system to keep your word about so much. But there’s a bonus: Greater productivity and lower anxiety. This is the second […]
Strategic Inertia
Persistence is a virtue. But refusing to quit is the more common strategic error. No one wants to be a quitter. We all know it is a loser’s game. […]
Subtraction in Action
Reducing your strategic focus to only a few key projects is the best way to accelerate your progress. But while it sounds good, doing it for real is hard. […]
To The Trenches
Leaders need to know customers and front-line workers well, and to deeply understand their reality. But usually, they are safely distant from that experience. As individuals, a new year invites […]
Say No (More)
If you want to accelerate your progress toward unprecedented results, start saying no. Say no during the strategy off-site and say no after it’s over. Pet Priorities Every […]
Stuff You (Should) Already Know
Some plain truths about humans that organizations pretend are myths —to the detriment of sales and souls. I recently ran across an article about how little attention we pay […]
Metrics Over Mission
When results are poor, check that everyone's north star is the customer’s experience rather than the scorecard. because focusing on the score takes you away from customers. And of course, that defeats your entire goal.
Too Close to the Sun
One of the oddest ways that companies fail is by becoming victims of their own strengths. In other words, the very thing that generates competitive advantage morphs into a problem. […]
You Are Here
You may know strategically exactly how and where you’re taking your organization. But that doesn’t mean everyone on your team knows how to get there. Everyone who works in an […]