We’re about a year out from the beginning of the pandemic. Moreover, we see the light at the end of the tunnel when everybody is vaccinated, and life can go back to the pre pandemic times. But now that we have a little bit of perspective, it […]
We all go through it. We are not appreciating and being sort of “objective” about a team-member or a friend. Instead suddenly everything they do is wrong and annoying. We can’t stop finding fault! Now what? It’s certainly not great for morals, or a relationship […]
We rarely think of the explicit behaviors that we perform to do our work. But they are critically important. Is it writing, talking, coding, planning? They are all different and require different things.
Do your colleagues understand what you do –and do you deeply understand what their work […]
We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]
We have a strange system in Western business. As soon as you become great at doing something — whether sales, engineering, manufacturing, or making widgets — we immediately put you in charge of other people doing that. It’s as though the mere process of having mastered one skill, any […]
What do you do about high-performing team members who are also problems for everyone else? They may be the best deal-maker, or the best at operations or an amazing engineer — but they upset their colleagues, refuse to cooperate or otherwise poison the workplace. Do you simply fire them, losing the benefit of their skills and knowledge? Or do you focus on trying to develop their people skills and empathy so they can stay on the team? And where do you even start in dealing with this issue?
Since I’m still recuperating from shoulder surgery, the videos continue instead of typing.
In this short video we take the goals you created for 2019 and beging the process of putting them into action in your day to day reality. This is where the rubber meets the […]