We can’t assume that anything we believe now will still be true in a month.
But we can craft an oasis of reliability within our own control.
Over the last two weeks the world has spoken, emphatically protesting the lack of safety that black people experience with police. While the events that prompted world-wide protests have taken place in the public sphere of life and not within organizations (other than police departments), feeling safe […]
Since the onset of social distancing, some of my habits have changed more than others. Perhaps yours have too. For example, I have been calling my mom every day, sometimes several times a day –and yes, it’s new for me (stop tsk-tsk-ing). We’ve even […]
Leaders are trying to meet the demands of the uncertainty wrought by Covid19. But, along with your management, your team needs much more from you. They need your heart and your expansive empathy. How can you demonstrate that and help them as they navigate these very scary water […]
We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]