training and development Archives - Amie Devero

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Developing Your Team from Afar

May 26, 2020
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When we work virtually, we lose some obvious touch-points of organizational life.  Many of those practical challenges have been well-explored. For example, almost every organization has learned to replicate meetings, measure productivity and output, and even to replace social gathering like happy hours and all-hands […]

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Great Managers are NOT Born, They’re Made

August 26, 2019
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In business, we regularly promote our best and brightest performers to positions in which they have absolutely no expertise, experience or knowledge. Yes, we do. Not only that, we expect them to perform brilliantly although they have received no instruction, training, practice or correction.

“Nonsense” you say. “People […]

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Mastering Moments of Truth

May 31, 2016
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Think of the last noticeable interaction you had with a business? Was it pleasant? The odds are high that the moment you will recall was not pleasant.  It’s a safe bet that the one you first recall was not a positive experience. As business leaders, we must […]

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