Service Delivery Archives - Amie Devero

Guest Post: Don’t Just Study Non-Customers. Become One.

August 19, 2022
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Mike Giffin of Giffin Consulting offers this insightful guest column. Enjoy, and look up Mike on LinkedIn.
 

Amie Devero’s recent post neatly articulates a major source of missed opportunity in any company’s growth potential: the failure to understand customers and the resulting failure to identify […]

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Relinquish Control?? Scary!!

October 12, 2020
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Most of my clients are founders or leaders of high-growth start-up companies, so I get to see their evolution along that path. Eventually most of them experience a tension. On the one hand they need their teams to take on more responsibility and ownership over projects […]

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The social network

Trust and Safety

June 8, 2020
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Over the last two weeks the world has spoken, emphatically protesting the lack of safety that black people experience with police. While the events that prompted world-wide protests have taken place in the public sphere of life and not within organizations (other than police departments), feeling safe […]

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swing-dancing

The Art of Getting Great Service

March 14, 2020
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We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]

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