Most of my clients are founders or leaders of high-growth start-up companies, so I get to see their evolution along that path. Eventually most of them experience a tension. On the one hand they need their teams to take on more responsibility and ownership over projects […]
Service Delivery Archives - Amie Devero
Trust and Safety
Over the last two weeks the world has spoken, emphatically protesting the lack of safety that black people experience with police. While the events that prompted world-wide protests have taken place in the public sphere of life and not within organizations (other than police departments), feeling safe […]
The Art of Getting Great Service
We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]