Communication Archives - Amie Devero

The social network

Trust and Safety

June 8, 2020
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Over the last two weeks the world has spoken, emphatically protesting the lack of safety that black people experience with police. While the events that prompted world-wide protests have taken place in the public sphere of life and not within organizations (other than police departments), feeling safe […]

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Developing Your Team from Afar

May 26, 2020
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When we work virtually, we lose some obvious touch-points of organizational life.  Many of those practical challenges have been well-explored. For example, almost every organization has learned to replicate meetings, measure productivity and output, and even to replace social gathering like happy hours and all-hands […]

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The Leader’s Empathy Challenge

April 26, 2020
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We often expect others to be just like us. It’s a weirdly human phenomenon that we all think others feel the way we do. So, for example, you may feel that most people have similar opinions to you or draw the same conclusions from social cues as […]

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The Lost and Found Art of Conversation

April 16, 2020
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Since the onset of social distancing, some of my habits have changed more than others. Perhaps yours have too. For example, I have been calling my mom every day, sometimes several times a day –and yes, it’s new for me (stop tsk-tsk-ing). We’ve even […]

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Reminder for Leaders During Pandemic

April 13, 2020
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Leaders are trying to meet the demands of the uncertainty wrought by Covid19. But, along with your management, your team needs much more from you. They need your heart and your expansive empathy. How can you demonstrate that and help them as they navigate these very scary water […]

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Team Management While Sheltered in Place

March 20, 2020
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Over the last week we have all begun to change our habits and practices for work. You may be working from home (WFH) for the first time. Even if you’re an old hand at WFH, things may be a bit different now. You may have your spouse […]

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The Art of Getting Great Service

March 14, 2020
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We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]

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horses with blinders

Your Worst Traits

February 3, 2020
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In today’s world there is a lot of emphasis on finding our strengths, affirming who we are, self-empowerment and self-esteem. This has a lot of benefits, and I take no issue with that. But there is a narcissistic side to our self-affirming culture. It […]

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