Metrics Over Mission
When results are poor, check that everyone's north star is the customer’s experience rather than the scorecard. because focusing on the score takes you away from customers. And of course, that defeats your entire goal.
War Games
Would you rather watch than read? Click here for the 8 minute video. The war in Ukraine has left us all feeling some combination of sadness, anger, and hopelessness. It […]
Are You Playing the Wrong Game?
Watch the matching video. One of the hardest things to gauge in a new organization is what is expected. At the grandest level, we call this culture. But the broadness […]
How Was Next Year?
Happy New Year! Watch the video here! Take a minute and imagine that you were an Olympic diver. As preparation for the world championships, part of your training includes regularly […]
Less is More in Strategy
Prefer to watch rather than read? Here’s a short 6-minute video. Gardening Sometime early in the pandemic I decided I wanted to have a flower garden. I began planting things. […]
Is It a Fact?
Let’s say you are on your way home from work. It’s a Thursday. You get a text from your boss. It says: “Please see me tomorrow morning.” Before you have […]
Favorite Things-Podcast Edition Summer 2021
Now, for a special summer delight: It’s been years since I did a favorite things post. But, as we slowly ebb into “normal” life, here are some of the podcasts […]
Self-Loathing Rock Stars
Creating successful startups is hard. Those who sign-on understand that from the beginning. They are making a bet on the future of this enterprise, and in return for that possibility, […]
Get Awesome Coaching Without a New Coach!
We revere great coaches in our culture – whether in sports, politics or even business. But we almost never address what conditions allow a coach to thrive — that is, […]
Self-Fulfilling Prophecies
We have all heard of the idea of the self-fulfilling prophecy. Mostly, the way we use that idiom is as a sort of shorthand for a superstition that if we […]