empathy Archives - Amie Devero

The Leader’s Empathy Challenge

April 26, 2020
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We often expect others to be just like us. It’s a weirdly human phenomenon that we all think others feel the way we do. So, for example, you may feel that most people have similar opinions to you or draw the same conclusions from social cues as […]

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You Think You’re a Great Listener? You’re Probably Not!

August 8, 2016
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The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or the vast numbers of others surveyed by professionals investigating this, you were probably angrier, more frustrated and irate […]

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Championing Something Else

January 7, 2016
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It would be so much easier to accomplish everything we set out to accomplish if other people were… [fill in the blank]!  I know… “how cynical!” Right?  But surely, we all think that, or things like that on a regular basis. Most human beings are hard-wired to […]

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