customer service Archives - Amie Devero

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The Art of Getting Great Service

March 14, 2020
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We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]

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Mastering Moments of Truth

May 31, 2016
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Think of the last noticeable interaction you had with a business? Was it pleasant? The odds are high that the moment you will recall was not pleasant.  It’s a safe bet that the one you first recall was not a positive experience. As business leaders, we must […]

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Where There’s Friction

February 23, 2016
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Anyone who has ever worked with machines knows that friction between moving parts is to be avoided at all costs — unless you trying to start a fire with two pieces of wood. Even then, it’s an ineffective method of lighting things. The same principle applies everywhere we […]

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