active listening Archives - Amie Devero

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You Think You’re a Great Listener? You’re Probably Not!

August 8, 2016
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The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or the vast numbers of others surveyed by professionals investigating this, you were probably angrier, more frustrated and irate […]

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