active listening Archives - Amie Devero


You Think You’re a Great Listener? You’re Probably Not!

August 8, 2016

The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or the vast numbers of others surveyed by professionals investigating this, you were probably angrier, more frustrated and irate […]

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