We often expect others to be just like us. It’s a weirdly human phenomenon that we all think others feel the way we do. So, for example, you may feel that most people have similar opinions to you or draw the same conclusions from social cues as […]
Since the onset of social distancing, some of my habits have changed more than others. Perhaps yours have too. For example, I have been calling my mom every day, sometimes several times a day –and yes, it’s new for me (stop tsk-tsk-ing). We’ve even […]
If you are a business leader, owner or founder, this pandemic has likely left you reeling.
Prior to this change in the world, you likely had a plan. You were growing or pivoting, expanding or diversifying. That plan could feel irrelevant –and it may be.
The world […]
Leaders are trying to meet the demands of the uncertainty wrought by Covid19. But, along with your management, your team needs much more from you. They need your heart and your expansive empathy. How can you demonstrate that and help them as they navigate these very scary water […]
We describe a service provider as either good or bad, caring or apathetic. And those qualities go to the heart of our own experiences of being served as positive or negative. For example, we wait a long time to be seated at a restaurant table, are provided a […]
It’s not unusual for a company once to have created a business plan, and then to assume that the necessary work of strategic planning has been done. Maybe there is an annual “strategy session” during which annual goals get set. This happens in both start-ups and […]