You think you can read minds, and you’re are pretty certain your judgements are accurate. Spoiler alert: They’re not! But doing this can cause real mischief in relationships and work. Here’s help!
How good at you are responding to rudeness with courtesy and respect? Do you find yourself experiencing disrespect at work? Everyone has both heard of and probably experienced a “toxic culture” at work. Countless hours of consulting have been spent on addressing these complicated ecosystems that undermine motivation […]
I remember visiting some friends when I was in college. They were three women sharing an apartment, and two of them were gossiping about a third roommate’s meager housekeeping. As they complained, one said to the other “…and she never even turns over a plate to wash […]
Are you organized? Do you think of yourself as being ahead of the curve? Are you efficient? Productive? Whatever your answer to those questions, I suspect that sometime over the decade we have lived in this digital world, you have felt overwhelmed by a bloated email inbox. In […]
There is a very real and important distinction between how people make important, strategic decisions both in life and business. On the one hand, there are those who reach decisions very quickly, and then there are those who reach decisions after significant pondering. At the same time, we […]
The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or the vast numbers of others surveyed by professionals investigating this, you were probably angrier, more frustrated and irate […]